Confirm conditions before payment
Cancellation, replacement, refund and support conditions depend on the product and your written quote. Ask which conditions apply, any relevant time limits and what information is needed if a problem occurs. Do not assume a blanket guarantee from a catalog listing.
If something needs attention
Find your order details
Have your order reference or purchase date, product name and written specification ready.
Describe the difference
Explain what you expected, what you received and the issue you are experiencing. Avoid sharing passwords or authentication codes.
Contact your order channel
Use the conversation in which the order was agreed, or prepare a message through My orders & support. Any next steps are reviewed against the agreed terms.